Tutoring Policies & Frequently Asked Questions

Last Updated: July 2026

Whether you are booking your first tutoring session or have been learning with HTM Tutors for years, we want the process to be straightforward, transparent, and low-stress.

Below are answers to the questions we receive most often.

Booking a Session

New students are welcome to book an introductory conversation through our website or contact us directly by phone or WhatsApp.

During the conversation, we will discuss:

• Your course or subject
• Current challenges
• Learning goals
• Scheduling preferences
• Whether in-person or online tutoring is the best fit

In-Person or Online?

We offer both.

In-Person Tutoring

Sessions are available by appointment at our Markham office:

HTM Tutors
7100 Woodbine Ave., Suite 470
Markham, ON L3R 5J2

Online Tutoring

Most online sessions are conducted using Zoom together with an interactive digital whiteboard, allowing students to follow each step of a solution while asking questions in real time.

What Should I Bring?

Bring the materials you are already using in your course whenever possible:

• Class notes
• Textbooks
• Homework
• Assignments
• Practice tests
• Course outlines

The more context we have, the more productive each session can be.

Session Length

Most tutoring sessions are scheduled for approximately two hours, as this generally provides enough time to review previous material, teach new concepts, work through examples, answer questions, and build confidence.

Shorter or longer sessions may be arranged when appropriate.

Payments

Payment details are confirmed during the booking process.

Payment is typically due on or before the day of the tutoring session unless other arrangements have been made in advance.

We currently accept:

• Interac e-Transfer
• Major credit cards

Credit card payments are subject to a processing fee, currently approximately 3.5%, which is added to the transaction total.

Invoices and receipts are available upon request.

Cancellations and Rescheduling

If you need to cancel or reschedule a tutoring session, please provide as much notice as possible. This allows us to offer the appointment time to another student.

Repeated last-minute cancellations or missed appointments may affect future scheduling availability.

Any specific cancellation fee or package-related terms communicated directly to a client will form part of that client’s tutoring arrangement.

Practice Between Sessions

When appropriate, students may receive practice questions or review material between appointments.

Students are encouraged to attempt any recommended practice before the next session, even if they cannot complete every question. Seeing where a student becomes stuck often provides useful insight and helps make the next lesson more productive.

Do You Guarantee Grades?

Every student begins at a different level and learns at a different pace.

While many students experience meaningful improvement, academic results depend on several factors, including attendance, effort, practice, course expectations, and school assessments.

Our commitment is to provide thoughtful instruction, honest feedback, patient guidance, and individualized support to help each student make progress.

Which Subjects Do You Tutor?

HTM Tutors specializes in:

• Mathematics
• Advanced Functions
• Calculus and Vectors
• Statistics
• Data Management
• Finance
• Business Mathematics
• Economics
• Accounting
• Many first-year university business, finance, mathematics, and statistics courses

If you are unsure whether we cover your course, please contact us.

Still Have Questions?

We are happy to help.

Phone: 647-886-0943
Email: haitham.fouda@htmtutoring.com
WhatsApp: Available through the Contact page

Office, By Appointment

HTM Tutors
7100 Woodbine Ave., Suite 470
Markham, ON L3R 5J2

This page was last updated in July 2026. We may update these policies and answers from time to time to reflect changes to our services or business practices.